At Global Furniture Wholesalers, we are committed to providing quality furniture and excellent customer service. This policy operates in accordance with the Australian Consumer Law.
Refunds
If a product is faulty, damaged, unsafe, or does not match its description, you may be entitled to a repair, replacement, or refund under the Australian Consumer Law.
If you believe your product has a manufacturing fault, please contact us as soon as possible with your proof of purchase, photographs of the issue, and a description of the fault so we can assess your claim.
Change of Mind Returns
We do not offer refunds or exchanges for change of mind, incorrect selection, or if a product does not fit your space. We encourage customers to carefully review product dimensions, specifications, and finishes before purchasing.
Repairs
Where appropriate, products with manufacturing defects may be repaired rather than replaced or refunded. Repairs will be carried out within a reasonable timeframe, depending on the nature of the issue and the availability of replacement parts.
Damaged on Delivery
Please inspect your furniture upon delivery. If your item arrives damaged, notify the delivery team where possible and contact us within 48 hours of receiving your order so we can investigate and arrange a suitable resolution.
How to Make a Claim
To lodge a refund, return, or repair request, please provide:
* Proof of purchase
* Your order number
* A description of the issue
* Clear photographs of the product and the fault (where applicable)
Our team will review your claim and work with you to provide an appropriate resolution as quickly as possible.